How credit unions can take the lead in personalization

first_img continue reading » ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr The personalization engines of retail giants, including Amazon, have established a new standard for customer experience. As a result, consumers now have the same expectations outside of retail environments. They want their banking provider to understand them, provide recommendations and anticipate their needs — when and where they prefer — just like leading e-commerce brands.However, banks and credit unions are struggling to meet this expectation. Research indicates that 57% of consumers view their bank as a “necessary utility,” while only 37% see it as a “trusted partner.” To change this consumer mindset, financial institutions must shift from a transactional approach to relationship-based engagements — where personalization takes center stage.For effective personalization, an institution needs to know all that is knowable about its customers. Fortunately, banking providers typically have a wealth of consumer data on file from past transactions and activities, which can be used to customize each future engagement. However, this data is not always accessible. Additionally, due to the stringent regulatory requirements, financial institutions are often hesitant to leverage this information.While it is crucial to respect consumer privacy and adhere to compliance guidelines, there is still a major opportunity to improve customer experience with personalization. There are a several best practices banks and credit unions can incorporate to foster more personalized consumer relationships, while ensuring both trust and transparency. Here are three of the most important ones.last_img read more


Men’s basketball: Badgers head to New York for 2K Classic

first_imgAfter three straight home games, the Wisconsin men’s basketball team will travel to New York City to play in Madison Square Garden as part of the this year’s 2K Classic.The Badgers are one of four teams participating in the tournament, and they will kick off the event Friday when they take on Georgetown. Here is a breakdown of the other three teams Wisconsin could potentially face this weekend.Men’s basketball: Wisconsin tops North Dakota behind big day from HappThe Wisconsin men’s basketball team had one final tuneup Tuesday night before hitting the road to New York, and they Read…Georgetown (0-2)This is the one team Wisconsin is guaranteed to play this weekend, and despite the Hoyas’ disappointing 0-2 start, the team is nothing to scoff at this early in the season. While the double overtime loss to Radford in their season-opener surely came as a shock and disappointment for the club, their effort just three days later on the road against No. 3 Maryland showed Georgetown has some fight in them — as they fell by just four points.A pair of seniors, center Bradley Hayes and guard D’Vauntes Smith-Rivera, will lead the Hoyas. After appearing in just 17 games his junior season, Hayes’ senior campaign has been off to a great start, averaging a double-double of 17.5 points and 10.0 rebounds per game through the team’s first two outings. Standing at a massive 7-feet, 275 pounds, he could create real issues for an undersized Wisconsin frontcourt.Smith-Rivera, on the other hand, was a pivotal part of the Hoyas’ offense attack last season, and he put on a show against the Badgers in the Bahamas last season when he shot 61 percent from the field and scored 29 points. As both a slasher and shooter, he’ll look to wreak havoc on the Wisconsin backcourt, which has at times struggled this season from keeping guards out of the paint.VCU (2-0)The Rams have cruised through their first two games of the season, defeating Prairie View A&M and Radford by a combined 43 points. It is the team’s first season under head coach Will Wade, who replaced Shaka Smart after he lead the program to tremendous success. But Wade was Smart’s first assistant coaching hire at VCU and the personality of the program has mostly remained unchanged.Aggressiveness is at the foundation of the Rams’ game plan, with senior guard Melvin Johnson leading the way, who leads the team in both points (18.5) and steals (3.0) per game. In fact, three different VCU players have recorded six steals in their first two games, as the team will always look to make a living off turnovers and fast break points.This will be the biggest issue Wisconsin could potentially face, as other than junior guard Bronson Koenig, the Badgers are very light on true ball handlers. The team’s current guard rotation other than Koenig consists of redshirt junior Zak Showalter, redshirt sophomore Jordan Hill and freshman Khalil Iverson — all of whom have very limited experience running UW’s offense.But if VCU’s aggressive play has a kryptonite, it’s Bo Ryan’s methodical offensive approach. Rarely does a Ryan-coached team turn the ball over and lose control of the game. Should the Badgers face the Rams on Saturday, that ball control will most certainly be put to the test.Duke (2-1)If the Badgers and Blue Devils meet Saturday, it will be the third time in a calendar year that the two programs will square off against each other. While Duke won both meetings last season, both squads bring an entirely new rotation to the table after sending a combined six players to the NBA.The Blue Devils are coming off a loss to a revamped Kentucky team, but are still looking to prove that they are one of the most dangerous teams in the country once again. Despite losing their four best players from last year’s team, a familiar face — especially for Wisconsin — is leading the way for Duke through their first three games.Grayson Allen, the hero of last year’s national championship game, is currently averaging 20.0 points in 30 minutes through three games this season. After hardly seeing the court last year, Allen is taking full advantage of his expanded role, displaying his good outside touch and his overwhelming athleticism in the open floor.In addition to Allen, Duke boasts a legitimate threat in the post on both ends of the floor in Amile Jefferson, who is averaging 15.3 points and 12.7 rebounds per game, and Matt Jones, a sharp-shooting guard who is averaging 15.0 points per game and shooting a remarkable 56.3 percent from three. They also possess a standout freshman, Brandon Ingram, whose athleticism allows him to be equally gifted on defense as he is on offense.Duke brings a lot of firepower to the table, and while they may not have the talent of last year’s team, they will surely look to give these inexperienced Badgers more than they can handle should the two face off.last_img read more


Firefighter killed in 9/11 identified, laid to rest 18 years later

first_imgA firefighter who died on September 11, 2001, World Trade Center attacks was laid to rest Tuesday after his remains were identified 18 years later.“Firefighters and loved ones gathered to mourn Michael Haub after his remains were conclusively identified, the Uniformed Firefighters Association,” said in a statement. “The service was to provide his family with closure and peace of mind after the medical examiner last week identified more of his remains that were recovered at Ground Zero.”Haub was a 13-year veteran of Ladder Company 4, according to UFA.“We remember him and the 342 other firefighters who perished that fateful day, and will be forever grateful for the courage they show,” UFA said Tuesday.In addition to the firefighters killed that day, hundreds more have died in the following years.New York officials confirmed about 200 firefighters had lost their lives from illnesses linked to their time working at the World Trade Center after the terrorist attacks on September 11, 2001.Exposure to the 9/11 terror attacks may have caused a range of health conditions, including acute traumatic injuries, as well as diseases of the respiratory and digestive systems, according to the Centers for Disease Control and Prevention.Those exposed to the attacks possibly developed cancers including lymphoma, leukemia, and myeloma, the CDCP reports.As of July 2019, only about 60% of the 2,753 killed in the World Trade Center attack have been positively identified, according to officials.last_img read more


West Virginia tries to bounce from awful 2013

first_imgPitt transfer Rushel Shell should help the Mountaineers running attack. (Courier File Photo)Coach Dana Holgorsen needs no reminder about the lack of success he’s seen on the field since ushering in West Virginia’s move to the Big 12.Hired to make the Mountaineers a national fixture, Holgorsen brought immediate success with a Big East title and resounding Orange Bowl win over Clemson in the 2011 season. But the last two years mostly have been a disappointment and Holgorsen is hoping some changes to his defensive staff can help bring immediate results.West Virginia is 11-14 since moving to the Big 12 in 2012. The Mountaineers must show significant improvement on both sides of the ball to bounce back from a 4-8 finish — the school’s first losing season since 2001 — that included November losses to lowly Kansas and Iowa State.“We need to stay the course, continue to develop our talent, continue to recruit better, and then we’ll win those games,” said Holgorsen, who is entering the third year of a six-year contract that pays him at least $2.7 million in salary and bonuses. “Hopefully we can put a season together that everybody will be proud of.”He’ll have to do that by withstanding a tough early schedule, score points with no consistent returning playmakers on offense and get more out of a defense that’s been simply porous for two straight seasons.Athletic director Oliver Luck said last December that while he believed in the abilities of the coaching staff, he expects better results. Holgorsen is aiming for that in part by shoring up the number of players who will be ready at each position.“The chemistry and the continuity right now is better than it’s been since I’ve been here,” Holgorsen said.___Here are 5 things to watch for from the Mountaineers in 2014:BANKING ON TRICKETT: Holgorsen anointed Clint Trickett as starting quarterback in June. Holgorsen said Trickett, who had offseason shoulder surgery, “is light years ahead of where he was last year” after transferring from Florida State and becoming eligible to play immediately. Although he was mediocre at times in seven starts and threw just seven touchdown passes with seven interceptions, Trickett led the Mountaineers to a 30-21 win over Oklahoma State. His backups are Paul Millard, who started three games last year, and junior college transfer Skyler Howard.CROWDED BACKFIELD: Five running backs are looking to replace departed 1,000-yard rusher Charles Sims. Pittsburgh transfer Rushel Shell sat out last season after rushing for 641 yards as a freshman for the Panthers in 2012. Junior Andrew Buie, who left school last fall and re-enrolled in January, led the Mountaineers in rushing in 2012. Junior Dustin Garrison, the top ball carrier in 2011, is back after two injury-plagued seasons. Dreamius Smith was the second-leading rusher behind Sims with 494 yards. Wendell Smallwood, who ran for 221 yards as a freshman, is focused on football again after witness tampering charges against him were dropped last month in a case in Delaware.CHALLENGING START: West Virginia’s schedule is front-loaded with tough tests against Alabama on Aug. 30 in Atlanta, the Sept. 6 home opener against FCS runner-up Towson, a Sept. 13 road game against a Maryland team that beat West Virginia 37-0 last year, and the Big 12 opener at home Sept. 20 against Oklahoma.SHORE UP THAT DEFENSE: West Virginia surrendered 33 points per game last season, ranking 99th in the Bowl Subdivision. Tony Gibson was promoted to defensive coordinator after Keith Patterson left for Arizona State and the Mountaineers hired former longtime Penn State assistant Tom Bradley to oversee the defensive line. West Virginia must replace six starters from the unit that allowed 455 yards per game and surrendered four second-half leads in its final six games.UNHAPPY RETURNS: West Virginia will try to infuse some life in its return game. The Mountaineers averaged a league-low 3 yards on punt returns and 18.6 yards on kickoff returns in 2013. Freshman quarterback William Crest is among those who could get some special teams work, although for now Holgorsen is looking at wide receivers Jordan Thompson and Mario Alford for returning punts, and running back Wendell Smallwood, Alford and Thompson on kickoffs.last_img read more